Return & Refund Policy

Glostar Jewellery

Last Updated: June 2026

At Glostar Jewellery, your satisfaction 

is our priority. We stand behind every 

product we sell.

✅ WE ACCEPT RETURNS IF:

- You received a damaged product

- You received a wrong item

- Product is significantly different 

  from the photo shown

- Manufacturing defect found

⏰ RETURN TIME WINDOW:

- Contact us within 48 hours of delivery

- WhatsApp: +91 8900266188

- Send clear photo/video proof of issue

📋 RETURN PROCESS:

Step 1: WhatsApp us within 48 hours

Step 2: Send photo/video of the issue

Step 3: We verify within 24 hours

Step 4: Return pickup arranged (free)

Step 5: Refund or replacement processed

💰 REFUND OPTIONS:

- Replacement product (preferred)

- Full refund to original payment method

- Refund processed within 5-7 working days

❌ WE DO NOT ACCEPT RETURNS IF:

- Product has been used or worn

- Original packaging is damaged/missing

- Return request after 48 hours

- Change of mind / wrong size ordered

  (Please check product details carefully 

  before ordering)

- Damage due to mishandling by customer

🔄 EXCHANGE POLICY:

- Exchange available for wrong size

- Contact within 48 hours of delivery

- Product must be unused & in original 

  packaging

📦 RETURN SHIPPING:

- For valid returns — FREE pickup 

  arranged by us

- Invalid return requests — shipping 

  cost borne by customer

💳 REFUND TIMELINE:

- UPI/Online Payment: 3-5 working days

- COD Orders: Bank transfer within 

  5-7 working days

  (Share bank details via WhatsApp)

📞 CONTACT FOR RETURNS:

WhatsApp: +91 8900266188

Email: glostarjewellery@gmail.com

Website: glostarjewellery.com

Timing: 10 AM — 7 PM (Mon-Sat)

Our Promise — If we made a mistake, 

we will always make it right. 

Your trust means everything to us. 💎

        — Team Glostar Jewellery